ed22 Privacy Policy: How We Handle Your Information
ed22 is clear about one thing: your account data belongs to you, and we handle it with that in mind. This policy sets out exactly what we collect when you open an account, how we use it, and what choices you hold over your own records — so you know where you stand before you make a single move on this platform. Access to this platform and the rights described here depend on your local law and eligible regions.
Account data transparency
bKash and Nagad wallet context
Device and session records
Your right to review and correct
POLICY POSTURE
What This Policy Covers and How It Applies
When you open an account on ed22, we collect the details you submit during registration — your name, contact information and the payment method you connect to your wallet. If you deposit using bKash or Nagad, the transaction reference generated by that transfer is recorded on our side to reconcile your account balance; we do not store your full mobile banking credentials. We also collect device identifiers, browser session data and IP addresses to keep your account secure and to detect unusual access patterns. This information is used strictly for account operation, fraud prevention and service communication. We do not sell your personal data to third parties for marketing purposes. Where third-party services are involved — such as game content from studios available in the lobby — those services operate under their own data terms, and this policy does not extend to their internal systems. Retention periods follow applicable data-handling obligations, which vary depending on your region. Your use of this platform and the rights described in this policy depend on local law and the eligible regions in which the service operates. If you have a question about a specific data point tied to your account, the process to raise that question is described in the Rights and Support sections below.
bKash transaction reference
Nagad wallet context
Device session identifiers
Account balance records
Region-dependent retention
INSIDE AND OUTSIDE
Where This Policy Applies and Where It Stops
Not everything connected to your experience on ed22 falls under this privacy policy. Understanding the boundary helps you know who to approach when a question comes up. The four areas below outline what this policy covers directly, what sits adjacent, and what falls entirely outside it. Read each one before assuming this document answers your specific question — if it does not, the support section at the bottom of this page will point you in the right direction.
Account Access
Data collected when you log in, update your profile or change your account settings is fully within this policy's scope. That includes login timestamps, device type and the email or phone number tied to your account.
Wallet Transactions
When you move funds through bKash or Nagad on our platform, the transaction reference and amount are recorded under your account. This policy governs how we store and protect that record — it does not govern the mobile banking app you used to send the funds.
Site Content
Pages, game lobbies and promotional notices on ed22 are not personal data and are not governed by this policy. Content you browse does not create a personal record unless you take a specific account action, such as placing a bet or opening a game session.
Third-Party Services
Game studios whose titles appear in the lobby — such as Pragmatic Play, Spadegaming or JDB — operate their own data environments. This policy does not extend to their systems, and any data question about their titles should be directed to the relevant studio.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
You are not a passive subject of data collection on ed22 — there are concrete actions available to you. Once you are signed in, the account section shows the personal details we hold on file: your registered contact, connected wallet method and recent session history. If any of those details are wrong or out of date, you can update them directly from the account settings page without contacting support. For records you cannot edit yourself — such as historical transaction references tied to past bKash or Nagad deposits — you can submit a review request through our support channel, and we will confirm what we hold. If you believe data has been handled in a way that does not match this policy, raise it directly with us; the contact path is in the Support section below. Availability of specific rights may depend on your local law and the eligible region you access the platform from.
Review Your Records
Open the signed-in account page and navigate to your profile section. The contact details, connected payment method and device session log shown there are the live data points we currently hold against your account.
Correct Account Details
Name, contact number and email can be updated directly in account settings without raising a support ticket. For fields that are locked after verification, contact support with your request and the reason for the change.
Request Data Clarification
If you want to know specifically what transaction data we hold for a past bKash or Nagad deposit, submit a written request through the support channel named below. We will respond with the relevant record within the timeframe applicable to your region.
Raise a Policy Concern
If something in this policy does not match how your data was handled, contact us directly and reference this policy page. We take those queries seriously and will respond through the same channel you used to reach us.
CONTACT PATHS
How to Reach Us About This Policy
If your question is specific to your personal data — what we hold, how it is used, or how to correct it — use the contact routes below. These are the channels published on ed22 where privacy-related queries are handled. Do not send account credentials or full wallet numbers through any of these channels; reference your registered contact detail and describe your request instead.
Live Chat Support
Open the live chat widget from any page while signed in. State that your query is about your account data or this privacy policy so the agent can route it correctly from the start.
Email Contact
Send your data query to the support email address listed in the Help section of your signed-in account. Include your registered contact detail and a clear description of the data point or concern you are raising.
Account Help Page
The Help section inside your account dashboard covers common data and privacy questions. Check there first — if the published answer does not resolve your question, it also links directly to the live support channel.
DATA HANDLING STANDARDS
How We Manage Data on ed22
Handling your information responsibly is not optional for us — it is how the platform stays functional and fair. The points below describe the four main areas where we apply active data management: cookies and session tracking, account security, retention periods and change requests. Each one reflects how the platform actually operates, not an aspirational standard.
Cookies and Session Data
We use session cookies to keep you signed in as you move between the lobby, your wallet and account settings. Functional cookies are necessary for the platform to work correctly on your device. You can review cookie settings in your browser, though disabling certain cookies may affect account functionality.
Account Security
Access to your account data is restricted internally to the functions that need it — balance management, payment reconciliation and support. Your bKash or Nagad transaction reference is stored for account reconciliation only and is not shared outside this platform for commercial purposes.
Retention and Deletion
We keep account and transaction records for as long as required by the data-handling obligations applicable to your region. When a retention period ends or a deletion request is approved, records are removed in line with those obligations. The applicable period is disclosed when you submit a formal request.
Policy Changes
When this policy changes in a material way, we update the published version on this page. Continuing to use the account after a policy update means you have had the opportunity to review the revised terms. For significant changes, we may also notify you through your registered contact detail.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Your Privacy
The questions below cover what real account holders ask most often about how ed22 handles personal data, wallet information and account records. If your question is not answered here, use the support routes listed in the Contact Paths section above.
What personal data does ed22 collect when I open an account?
We collect the registration details you submit — name, contact number or email — along with the payment method you connect to your wallet. If you use bKash or Nagad, the transaction reference from your deposit is recorded for account reconciliation. Device identifiers and session data are also collected for account security.
Does ed22 share my bKash or Nagad transaction details with anyone?
We do not share your bKash or Nagad transaction references with third parties for marketing purposes. Data is shared only where required by applicable law or to prevent fraud, and only to the extent necessary. Game studios in the lobby have their own data environments and this policy does not cover their systems.
How can I see what data ed22 currently holds on my account?
Sign in and open your account profile page. Your registered contact detail, connected payment method and recent session history are visible there. For historical transaction records that are not shown in the account view, submit a written request through live chat or the support email in your Help section.
Can I ask ed22 to delete my personal data?
You can submit a deletion request through the support channels on this page. Whether and how quickly data can be deleted depends on the retention obligations that apply to your region and account status. We will confirm the applicable process when you make a formal request.
What happens to my data if I stop using my ed22 account?
Account and transaction data is retained for the period required by the data-handling rules applicable to your region, even if the account becomes inactive. After that retention period, data is removed in line with those obligations. Contact support if you want to know the specific period for your account.
Does this privacy policy apply in Bangladesh?
The rights and obligations described in this policy apply to the extent permitted by your local law and the eligible regions in which ed22 operates. Whether you can access the platform and exercise specific data rights depends on current local legal conditions. Review local rules before opening an account.
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